SUNKISSED GOODS FOR THE ISLAND LOVERS | BY PRIS & EVE

Delivery & Policy

// DELIVERY

We ship worldwide! Your order will be shipped out of our warehouse in The Netherlands. We ship your order as fast as possible, 1-3 working days processing time. 

If your order has been placed during the weekend or on a holiday, we'll process your order on the following working day.

After your order is processed by our team, shipping will take approximately the following:

Estimated delivery times:
The Netherlands: 1-3 working days
Europe: 3-10 working days
The US, Hawaii & Canada: 5-15 working days
Indonesia: 2 - 3 wks (or 1-3 working days if stock available in Bali)
Australia, Japan & other countries: 10 -15 working days

    You will receive an order confirmation e-mail and a shipping confirmation e-mail with Track & Trace code to follow your package. 

    We work with the best shipping partners worldwide to provide the best and fastest possible service.

    Delivery Costs will be automatically calculated in your shopping basket, after you entered your address. 

    // RETURN POLICY
    Our products can be returned within 14 days after receiving your package, with the exception of the Welike Bali Islandlife Guide. The product(s) should be in their original packaging. 

    We will refund you the cost of your items in full minus shipping and return costs. Our warehouse team will check the quality of the returned product and will issue the refund only if it meets the return policy conditions. Returns are accepted only on purchases made directly at shop.welikebali.com. We will refund via the same payment method used for the original purchase. 

    Please make sure your shipping address is correct. We're unable to redirect orders once they have been shipped. Order that are returned because of an invalid address can be reshipped at your expense. 

    Please note we process orders quickly. Because of this, we are unable to accommodate cancellations.

    How to make a return: if you’d like to return a product, just follow these simple steps:

    1. Contact us at shop@welikebali.com, with your name and order number and reason for your return
    2. We'll send you a return form or advice you to use your local shipping carrier. 
    3. Prepare your package with the product(s) you’d like to return in the original packaging and order form or please add a note with your name and order number inside.
    4. Address your package to:

    De Pakkettenfabriek
    T.a.v. Welikebali
    Conservenweg 116
    2371 DT Roelofarendsveen
    The Netherlands 

    If you have received an incorrect or damaged product, contact us at shop@welikebali.com with your name, order number and nature of the issue. For damages, please attach a photo. 

    // HOW TO ADD THE E-GUIDE TO YOUR DEVICE
    Macbook: Download PDF to your files and/or add to iBooks iPhone & iPad: add to iBooks for the best reading experience PC & Android smartphone: download the PDF

    // COPYRIGHT & PRIVACY POLICY
    All rights reserved for each Guide. No part of the Guide and eGuide may be reproduced or used in any manner without written permission of Priscilla Rosmolen and Evelien Riupassa from Welikebali. The online eGuide is for individual use of each customer only and may not be forwarded or copied with others. You may not make multiple copies, display, adapt or modify in any way the content for any other purpose without prior written permission. The customer may not lend, sell or give the PDF eGuide to another user or place on a network or file sharing service for use by anyone other than yourself or allow anyone else to access it.

    // ORDER SUPPORT
    For any other questions regarding your order, please contact us on shop@welikebali.com

    WelikebaliKvK 66893437 Amsterdam, The Netherlands